For products/ services that require us to dispatch courseware to you, the first lot of the courseware will be dispatched within 15 days of successful completion of the transaction or by the stated course-start date, whichever is later.

For all products that are bought and/ or paid for on this website, the following policy is applicable for refund of the fee that you pay for the product/ service. This refund policy is applicable ONLY for products/ services purchased online on lltes.com 

A refund request can be raised ONLY by the person who purchased it from our website, subject to the following:

1.  For products/ services that require us to dispatch courseware to you in the form of SD card, pen drive, tablet or textbooks, communication of your confirmed intent to cancel your subscription must reach us BEFORE the first set of courseware is dispatched from us.

2.  For products that involve tests to be taken by you (whether online tests or paper-and-pencil tests), or videos to be viewed by you, communication of your confirmed intent to cancel your subscription must reach us before you take even one such test or before you collect from us the first test paper or before the first test paper is dispatched by us to you or before you have viewed any one of the videos available in the package.

In all cases where you make a refund request, the request has to come to us in either one of the two forms given below:

1.  In the form of an email sent by you from the SAME email address which was submitted by you to us at the time of registration for buying the product/ service

2.  In the form of a letter signed by you to reach our registered office by registered post.

If your refund request satisfies the above terms, the amount (after deduction of all applicable taxes) would be refunded after deducting an administrative charge of INR 2100/- or 10% of the order value, whichever is higher.

If the amount for the product/ service was originally paid by you through credit card, the refund amount would be debited back to the credit card account that was used to make the original purchase. If the amount for the product/ service was originally paid by you in the form of a Demand Draft or a payable-at-par cheque, the refund amount would be sent to you in the form of a Demand Draft or payable-at-par cheque made in the name of the person registering for the product/ service and sent to the address given by you to us at the time of registration for the product/ service.

If such communication is received by us after the first set of material has been dispatched (for products/ services that require us to dispatch material to you) or if you have accessed any part of the services on-line (for products / services that only offer online access), no refund would be allowed.

All communication in this regard should be addressed to refunds@lltes.com The processing will normally take five working days and the amount(s) will be refunded within 30 working days after that.